Digital distancing of customers and social distancing

Digital relation is also distancing the customers 

From the days of lockdown I have received tons of messages on my cellphone reminding me that the CoVID19 has impacted attendance in organisations  likes banks insurance companies e-commerce and municipal services.  All of them remind me please use the digital apps and not trouble their staff who may not be able to deal with the calls at the call centre or the services at the counters 

Airtel ,TataSky , Hathway my service providers tell me please use their apps 

Airtel has a great apps for key customers “Airtel thanks “ to pay the bills instantly track balance and usage of data 

TataSky cannot boast of a great apps it does not recognise the change of password easily 

Hathway is unable to rise to the service standards that JIO may impose on the lazy Hathway standards Thank god their apps deal with issues though very slowly and painfully 

Banks like Indian bank remind me not to visit their branch and rely on the apps and the ATM though they prefer that you don’t withdraw money and stick to payments online 

For online and apps services I would surely rate ICICI iMobile and its ICICIDirect apps as brilliant apps that  allow 360 degree banking trading , except cash in hand and deposit of cash 

IMobile I find ahead of others and keep one step further than fraudsters by managing the password very efficiently 

In the gulf managing online transactions is a nightmare 

SBI card is a blend of tradition bureaucracy and speed of apps 

SBI yono apps is creating waves 

I always dreamt of a cardless Remote withdrawal from ATM and yono has made it real 

Indian digital transaction have been supported by banks and googlepay arrangements UPI based payments BHIM pay have all transformed payment systems 

The local vendors  have all started using google pay BHIM UPI My coconut vendor on the road side also accepts Phonepe Paytm GooglePay amd whatapp oagmwnts 

I am waiting for the beggar to accept card payments and google Paytm payments 

Indian digital payments systems have attracted Singapore and UAE 

Many other nations don’t have the easy digital home payments  for grocers and vendors   

The CoVID 19 has shown the  value of contact less payments online 

This allows social distancing through digital distancing methods 

Marriages have also started being solemnised online digitally though videos 

Even courts have started working online through video conferencing 

Police also relies great deal on digital methods in forensic investigations 

Lots of ease of Operations have been introduced to make  e-commerce easier day by day 

Customer satisfaction and ratings have also gone digital 

It’s all about happy customer happy businesses through happy staff 

Muralidharan RNair 

Bangalore 

Lockdown day 7

Screen time.career time and Me time

Screen time Career time and Me time 

The lockdown has given abundant time free from work and targets,

service  and customers, Marketing and sales initiatives 

It’s time to dig deep into my own inner being that has been screaming for attention and showering upon me the guidance and knowledge that I am looking for 

Am I just a being of cravings, likes and dislikes ? Am I here just to eat sleep spend time on screen presence and observation, pause and repeat ?

The iPhone reminds me I have spent 5 hours or eight hours on screen time 

The TV screen time is extra on movies of romance violence and horror 

What exactly is the purpose of my life 

I had started with a career creating a world without hunger. The banking career had taken me across five states in India in 20’yrs when I have changed 8 houses and four major cities in India 

Working for society after a banking career gave me deep insights between the age 40 to 52 on life In India condition of children women in managing their daily needs and overcoming needs of hunger and livelihood.Ending hunger and communicating it was my focus.  

It’s been a journey of knowing life till I met Sri Sri who opened up a new dimension of life by linking me to my breath 

Breath holds the secret of life being living and happiness 

This new journey ran parallel to my banking career and journey through India working on providing livelihood ideas finance and marketing support for women and societies. The keys to living life with a sense of gratitude and being happy through thick thin and through pains and gains opened up my soul to celebration Making life a perpetual celebration has been a study in self and society around me

Many friends always remind me to journal the journey of my life and write on the experiences 

Screen time has bothered me and keeping aside the IPhone for few hours of my day has provided me more energy to think more creatively and productively 

This is just an attempt to bring experiences in life to a few pages on my notes in the phone and to my friends who are willing to read

Will keep adding quite a few thoughts on life and happiness as major factors in blending knowledge and wisdom with the breath 

Looking forward to freedom once the lockdown is over 

Now understand what freedom means , what a morning walk means ,what exercising , walking and health means 

Gratitude is key to the experiences and celebration is also the focus 

Looking forward to pen and key in thoughts on more topics of my interest 

Muralidharan R Nair 

Day3 of Lockdown 27:03:20 

Do comment like share your thoughts on my lines 

Shutdown LockDown slow down and cool down

Shutdown Lockdown promotes slowdown and cool down 

Life has brought many to a new revelation. The  lockdown has brought many face to face with a new situation of cool down and slow down

The slow down movement now brings meaning to many jet set operators who fly with laptops and don’t eat while keying in messages, emails and blogs 

Cool down occurs with slowing down your breath , slowing down your swallowing, eating ,biting ,brushing, bathing and soaping.

Everything just slowdown allows you to cool down

I experience that I have time to breathe slow “. That’s key to know the taste of food ,juices and fluids 

I have freedom to wake up later not run for the bus or Ola or the flight .

Thankfully a govt that listens and acts on time is now functioning in a war room situation to save millions of lives.

A committed  govt and a leader who is willing to walk his talk is a gift of the divine 

This commitment is visible in government in UP and also at the centre 

I am told Banks are working. Governance is working and has improved to make life safe for doctors and travel shutdown has added peace 

Corruption will be quickly called out and some fear to practise corruption in these difficult times. 

A govt that works adds value to quality of life . More work is done by the law enforcement agencies. Meanwhile many law enforcement officers find it easy with sticks, bamboos and aluminium rods not guns. This costs them pain of being stoned fisted and injured.

The air has cleared up without pollution. The sea in Mumbai is blue I am told for the first time in ages.

The cleanliness campaign has saved many lives i am sure. 

I see police practising random acts of kindness along with the bamboos.

Aid packages have reached the needy on time in most states. NGOs have also added to the support for the  needy.

Some states though are good in PR work and have caused immeasurable damage to the nation.  I won’t name any here. 

Migration and travel and doing it safely is a big challenge. 

I pray for this nation and to the people to support the govt in place to ensure minimum people suffer and let us pray things clear up by April, as  some astrologers say and some predict October  2020 

Hope happy days return soon

muralidharan r nair 

Bangalore 

murali04@gmail.com

Lock down day 5 

Ola rides Uber eats and other redundant apps

Cabs Ola Uber and eats 

Another new insight during this lockdown or shutdown and contemplation are few apps 

Now Ola is no more a part of my life The monster used to scare me before I go to office. Share began only at 6 am Now happily share a cab is  taboo with the CoVID19. This curse has left behind AIDS which never brought India into its knees Railways were not locked down for AIDS.

Ola had a small window in the morning before 6:15 as after that prices soared in geometric progression 

Gone or the days I cursed a horrible Ola and Uber driver who after a wait of 15 minutes near my doorstep cancelled my ride and the Condescending Apps said sorry our driver is unable to give you his vehicle for a ride 

I don’t need Uber eats as I don’t have to travel and don’t wish to eat from outside Many dread the thought of eating from outside Many dread buying through the big basket boys Some families would like to bathe and sanitize probably even sterilize the boy before sending him back 

The whole house we live with families will bathe as if we attended a funeral together 

Vegetables any way will be sanitized washed and soaped?

Another set of apps I don’t need now delete now are  Swiggy dunzo Ubereats Olatreats(?) 

Our lives have turned topsy turvy with the family willing to eat together,common kitchen hours and sleeping hours 

Families that  stay indoors together -now with Ramayana on TV I am willing to see same episode again will be alive after lock down

Believe me there was color television in its first transmission (1987) of Ramayana. Someone twitted Ramayana was on black and white TV .No way 1982 Asiad brought colour TV into our houses thanks to Rajiv Gandhi at least INC credits TV Invention to Rajiv Gandhi and computers too to him.

Many myths will be broken once we view the learnings from Ramayana .The DD website crashes at 9:00 am today And the morning 1 search on google was for Ramayana 

Surely the liberal gang would say CoVID19 is an Hindu creation or NaMO creation to bring in Ramayana on national TV let me see new ads on the transmissions soon

Another set of apps I have erased are the news and now downloaded TikTok as old songs are back 

Am sure with end of the lockdown and shutdown things will shine for India. Ram will surely become a new hero for the millennials not super man or spider man 3

Happy days are here again Mumbai seas will be blue soon

Muralidharan R. Nair 

Day4 is the lockdown 

28 March 2020 

it’s CoVID19 we are now digital

Funny messages of CoVID19 

All companies who are ashamed of telling customers that they won’t be serving efficiently due to insufficient staff 

Airtel Vodafone-Idea tell us that our services will be hit on account of CoVID19

Good reason to blame the virus and hide their inefficiency behind the lock down 

I can vouch for the abysmally painful shameful services rendered by airtel whose networks wake up once or twice a day. Vodafone-idea does not revert to you once you complain 

Banks have been piggy riding on the back of CoVID19 to tell your cards will stop working in the wave module and all cards will now be for national transactions 

Tata Sky also rides on the back of the CoVID19 to tell you they won’t be able to serve well their broadband services  

IDFCBank UTIMF ICICIPRU all apologize for their services which may be hit by CoVID19 absenteeism in their service centres airtel call Centre also be below par 

Shame on the use of digital to tell you that digital will go analogue or physical if you ever dare to visit their Counters

Bankers Telecom MFs and Insirance  won’t serve you for days GO digital check the painful apps when the telecom services providers say they won’t be doing well when bankers drive you to the apps platform 

For these painfully bad services I feel it’s time to ring a gong on their top

Management heads to wake them up to keep ATMS working and apps up and about 

Is digital all that digital if telcos and banks don’t buck up 

And I have over 100 messages asking me to go to the Apps that may run on poor telco services 

It’s a complicated I blame you for something that any way won’t work 

Pray the banks keep running for those who need money 

PAYTM GooglePay shut down literally virtually evenings 7-8 Pm

When all made transactions 

Hope good days come soon once CoVID19 goes away 

Muralidharan R Nair 

Bangalore 

Random act of kindness - personal kindness

An experience to share 

Recently I had just got out of the college after a session 

The cab apps showed a message -unable to reach the server I cannot requisition a taxi on Ola or on Uber 

I saw another young man also appeared lost near me . He said I am unable to get to the Ola servers 

I moved to the other side of the road and just thumbed a vacant taxi 

The young man inside asked me where do you wish to go ? I said -JP Nagar 7th phase

He said I have now started work with a company I can leave you at central silk board you may hop in .I used to work for Ola and uber .i think Ola cabs are being seized by the police and you may not be able to get one 

I asked what do I need to pay you 

He said just pay what you feel 

In the course of journey he introduced himself as Gajender from AP tirupati 

He said he always chose one act of kindness each day and wished that he give me a lift and not collect anything 

I had to force him his token amount of Rs100 he said Rs 20 is okay (bus fare)

I was taken aback he sought blessings and touched my feet as I alighted from his car and boarded a Rixa at the silk board 

I see this as some miracle in these times 

Jai gurudev 

Murali Nair

murali04@gmail.com